COCHIEIf something sits wrong
The return runs through whoever took your payment, and that is our retail partner rather than us.
Start where you paid
Open the order in your account at the retail partner and follow their return steps. They hold the record of the purchase, they set the window, and they decide how the item comes back to them. Their policy is the one that applies to your order.
Tell us as well
If a color printed differently from the photograph, a wood piece arrived split, or a pack was short a cutout, we want to know even though we cannot process the return. That kind of message goes straight to the person who drew the set, and it is how a bad batch gets caught.
Before you send anything back
Keep the packaging until you have hung the pieces. Paper sets ship flat and a folded corner is easy to miss under the cellophane. Photograph the problem next to the packaging while everything is still together, because that photograph does most of the work in any return.